Technical Assistance: the people you call for stairlift repairs or maintenance

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Because your stairlift was built to last decades, chances are it’s a quick fix. During our testing we made sure that your stairlift could carry you the distance of the moon and back before it was installed in your home.

Look at our troubleshooting tips below, should you not feel comfortable in following the tips, do give us a call. We could be able to give you a solution on the phone, in case we can’t, we’ll have a technician come and help you get moving again. Our experienced and trained technicians are spread all around the country. They’ll come and have a look at your stairlift as soon as is possible, and before you know it, it’ll be back up and running again.

Troubleshooting

In the unlikely event that you’re having issues with your stairlift, these troubleshooting tips may help you resolve the problem right away.

Before trying to troubleshoot any of the problems listed below, please make sure you are doing so from a safe position and if necessary, ask for assistance.

My stairlift will not move

If the power light is off:

• Is the on/off switch on? (you’ll usually find it on the arm of your chair).
• Is the master power switch on? (it’s usually under the seat on the carriage, either at the front or back).
• Is the key inserted and turned to the on position? (it’s usually located under the seat on the carriage, on the front or side).

If the power light is on:

• In case you have a hinged rail, make sure the rail is fully lowered and locked in position.
• Make sure that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position.
• Is anything in the way of the safety edges? – in case there is, first move the stairlift in the opposite direction of the blockage, remove the blockage and then continue your journey.

If your stairlift still does not move:

• Try turning the power key to the off position and then back on again.
• Move and hold the control in the direction of travel for a few seconds after which the stairlift should start.
• Is your stairlift still not working? At this point, you should call your local branch for assistance.

My stairlift is beeping:

If your batteries are not being charged, your stairlift will start to beep. In that case, make sure of the following: 

• Is the wall switch on? 
• Has the power not tripped?
• Is your stairlift parked correctly at the top or bottom of the stairs?
• If you have checked these things and your stairlift continues to beep switch your stairlift off and call your local branch for assistance.

My remote control doesn’t work:

• Check and replace the batteries if necessary.

My automatic swivel doesn’t work:

• Call your local branch for assistance. Use the manual swivel levers under the seat in the meantime. 

My hinge or retractable rail doesn’t work:

• Call your branch or supplier for assistance. If the rail is causing a blockage you can easily raise the rail manually by grasping the underside of the rail.

Top tips

• If you’re home alone, we recommend you carry a mobile phone with you so you can alert others if you need help.
• Keep the number of your local branch or supplier at hand or saved in your phone for emergencies.
• It’s always a good idea to ask someone else to be around to help you troubleshoot.
• In the unlikely event that your stairlift stops on the stairs, it’s best to stay in the chair and see if you can restart it or call for some help from a sitting position. If you do have to get out, make sure you can do so safely, take it easy and ideally have someone to help you.